Control Scan gave me errors for 2 days just trying to log in and then took me through the wrong questions because we have multiple payment processors for different functions. It tried to require a scan when I shouldn't need one according to their support person Widley(?). He guided me through starting the questionnaire over, but it still says I need a scan in MX Merchant and I've never even had that question come up in the years we've been doing this.
Guest
If the problem is still relevant, you can record me a video of your screen, if there is no screen recorder, I can advise this one https://www.movavi.com/learning-portal/snipping-tool-for-mac.html. This will help me better understand your problem